Our 100% Satisfaction Guarantee
We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Alona is proud to be one of the only few adult retailers to accept customer returns.
Under our 100% Customer Satisfaction Guarantee, you can return any item on the site during the first 30 days of ownership. Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money.
If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.
How to return an item
Please send back to:
ALONA MAGIC LTD
Please do not add any other delivery address details as these might incur postage fees.
1.Pack your item either in the envelope or box you received it in, or some other secure packaging.
2.Ensure you enclose your name, address and order number (without this information we may not be able to identify your return) .
3.Don't forget to ask for your FREE proof of postage at the Post Office.
4.Your return will be processed and a replacement or a refund will be issued.