Free Shipping Over $40, 180 Days Product Guarantee

Returns & Refunds

100% Satisfaction Guarantee - Free Returns and 180 Days Product Guarantee

We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Alona Magic is proud to be one of the only few adult retailers to accept customer returns.

You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days* of receiving it for a full refund or exchange.

If an item does not perform because of a manufacturer’s defect, please conctact us, our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item or substituting a similar item in its place.

If you return a used product more than 30 days* after purchase and it is not faulty, we will throw it away. You will not be entitled to a refund or replacement.


How to return an item

Please contact our customer service, customer service will provide an exact return address for you based on your return reasons, because we have a lot of warehouses in the United States.

Please do not send us any items before communicating with our customer service, and do not send back the shipping address, because we can not receive your product, you will not be entitled to a refund or replacement.