Returns & Refunds

GUARANTEE:  

30 days free returns policy and 1 year product guarantee.

  • 30 DAYS: You can return any product with its packaging to us within 30 days of receiving it for a full refund or exchange.
  • 1 YEAR: You can get a new replacement for the item quality problem within 1 year of receiving it.

 

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us via hello@alonamagic.com within 30 days.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/DAMAGED?

Did you receive a faulty unit? Simply not satisfied with your order?

Please contact our customer support team (hello@alonamagic.com) to start the return process.

Please include the following information:

Order number & Video or photo of the faulty product

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

 

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.