Free Shipping Over $40, 180 Days Product Guarantee

Returns & Refunds

Our 100% Satisfaction Guarantee

We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Alona Magic is proud to be one of the only few adult retailers to accept customer returns.

Under our 100% Customer Satisfaction Guarantee, you can return any item on the site during the first 30 days of ownership, our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money.

If an item does not perform because of a manufacturer’s defect, please contact us and return it to us, we will replace it without charge. 



How To Return An Item

Please contact us, customer service will provide an exact return warehouses address for you based on your address and products.

Please do not send us any items before communicating with our customer service, and do not send back the shipping address, because we may not receive your product.